Part 4 — Compliance and Enforcement
30 Complaints
accordance with the regulations if the person has reason to believe
that
(a) a continuing care home operator or supportive living
accommodation operator has failed to comply with this Act,
the regulations, a specified measures order, a stop order or a
condition of a licence, or
(b) a home and community care provider has failed to comply
with this Act, the regulations, a specified measures order or
a stop order.
(2) The director shall review the complaint and may do the
following in accordance with the regulations:
(a) make inquiries respecting the complaint;
(b) attempt to resolve the complaint, including through
mediation or conciliation;
(c) refer the complaint to an inspector for an inspection;
(d) dismiss the complaint if the director is of the opinion that
the complaint
(i) is frivolous or vexatious, or
(ii) has been resolved;
(e) take any other action the director considers appropriate in
the circumstances.
(3) The director shall notify the complainant and any other
appropriate person in writing, which may include notification by
email or other electronic means, of any decision made under
subsection (2)(d) and the reasons for that decision.
(4) If the director reasonably believes that the subject matter of a
complaint could constitute
(a) an offence under the Criminal Code (Canada), the director
shall refer the complaint to a police service,
(b) abuse against a person under the Protection for Persons in
Care Act, the director shall refer the complaint to the
Minister responsible for that Act, or
(c) an offence under an enactment, the director shall refer the
complaint to the Minister of Justice.
(5) No continuing care home operator, supportive living
accommodation operator or home and community care provider or
individual employed by or engaged for services by a continuing
care home operator, supportive living accommodation operator or
home and community care provider shall take, direct or threaten to
take any measure or conduct that adversely affects or may
adversely affect an individual because the individual has made a
complaint or because a complaint has been made on the
individual's behalf.
2022 c26.7 s30;2022 c21 s16