Hometime

Hometime · Alberta legislation

RTA Residential Tenancies Act

RTA · Consumer Protection Act

Part 3 — Cancellation of Direct Sales Contracts and Time Share Contracts

28 Extended cancellation in certain circumstances

Current to 2026-07-14 · Official PDF

(1) In addition to the right of cancellation under section 27, a
consumer may cancel a direct sales contract in the circumstances
set out in this section.
(2) A consumer may cancel a direct sales contract within one year
from the date the direct sales contract is entered into,
(a) if the supplier was required to be licensed under Part 10 and
was not licensed at the time the direct sales contract was
concluded, or
(b) if the direct sales con tract does not include all the
information required under section 35.
(3) A consumer may cancel a direct sales contract within one year
from the date the direct sales contract is entered into if the supplier
(a) does not deliver the goods within 30 days from the deliver y
date specified in the direct sales contract or an amended
delivery date agreed on in writing by the consumer and the
supplier, or
(b) does not begin the services within 30 days from the
commencement date specified in the direct sales contract or
an amended commencement date agreed on in writing by
the consumer and the supplier.
(4) If, after the period mentioned in subsection (3) has expired, the
consumer accepts delivery of the goods or the consumer authorizes
the services to begin, the consumer may not cancel the direct sales
contract pursuant to subsection (3).
(5) Subject to subsection (6), a consumer may cancel a direct sales
contract in which the goods purchased are a voucher if, within one
year from the date that the direct sales contract is entered into or
within the date specified in the voucher for exercising the rights
granted by the voucher, whichever occurs first, the supplier that is
to provide the goods or services under the voucher or is to provide
goods or services at a discounted or reduced price under the
voucher
RSA 2000

(a) refuses to do so for a reason that is not specified in the
voucher, or
(b) no longer exists.
(6) Subsection (5) does not apply to a direct sales contract in
which the goods purchased are a voucher if the consumer has
received
(a) goods or services under the v oucher having a value that is at
least the price paid for the voucher,
(b) discounts or price reductions under the voucher having a
value that is at least the price paid for the voucher, or
(c) a combination of the values referred to in clauses (a) and (b)
that is at least the price paid for the voucher.
1998 cF-1.05 s28